Total Tracked
—
employees today
On Time
—
—
Late
—
—
Absent
—
—
Today's Attendance Log
| Employee | Client | Scheduled | Logged In | Status | Late By |
|---|
—
Attendance Trend (Last 14 Days)
Status Breakdown
Historical Records
to
| Date | Employee | Client | Scheduled | Logged In | Status | Late By |
|---|
—
Today's Attendance By Client
| Client Company | Total | On Time | Late | Absent | On-Time Rate |
|---|
Pending Schedules
New agents pulled in from Teramind that have an Agent ID but no start times yet. The monitor skips them (no false "Absent") until a schedule is set.
| Employee | Agent ID | Client | Status | Action |
|---|---|---|---|---|
Open this tab to load… | ||||
Active Schedules
Click an employee to edit. Changes take effect the next day by default, so the current day's grading is never re-scored against a schedule that didn't exist yet.
| Employee | Agent ID | Mon–Fri start | Client | Account manager | Status |
|---|
Clients by Account Manager
Assigning as: —
Check the clients that are yours and assign them in one go. This sets the schedule owner on every employee record under each client in Zoho. Reassigning a client owned by someone else moves it to you.
| Client | Employees | Current owner |
|---|
▾Auto-suggested — awaiting triage
▾Active tickets
| # | Ticket | Employee | Priority | Status | Assigned AM | Age |
|---|
▸Resolved & closed